Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Diamodern Jewelux FAQ page! Whether you're shopping for your first piece or adding to your collection, we’ve got the answers to help you feel confident in your purchase.

General Questions

1. What types of jewelry does Diamodern Jewelux offer?
We offer a wide range of luxury jewelry, including real diamonds, gold, lab-grown diamonds, and other precious stones. From engagement rings to everyday pieces, you’ll find modern, sustainable, and luxurious designs to suit any style.

2. What are lab-grown diamonds, and how do they compare to real diamonds?
Lab-grown diamonds are created using advanced technology that replicates the natural diamond-growing process. They have the same physical, chemical, and optical properties as mined diamonds. The only difference is their origin. Lab-grown diamonds are an ethical, eco-friendly, and cost-effective alternative to traditional diamonds.

3. Do you sell both real and lab-grown diamonds?
Yes! We believe in offering our customers a variety of choices. Our collection includes both naturally mined diamonds and lab-grown diamonds, each ethically sourced and of the highest quality.

4. How do I know if I’m buying real gold?
All our gold jewelry is made from genuine gold, available in 14K and 18K varieties. Each piece is stamped and certified to guarantee its authenticity.

Shipping & Delivery

5. What are your shipping options?
We offer complementary secure express shipping requires signature on all orders. Usually takes 3 to 7 business days. Complementary international shipping is available for select countries. Usually take 7 to 14 days. Please check our shipping policy for details. However for international shipping outside USA. Customer is liable for custom duty fee and other taxes applicable by local authorities.

6. How long does it take to receive my order?
For in-stock items, standard shipping takes between 7-14 business days. Custom or made-to-order items may take 2-4 weeks, depending on the design. Expedited shipping options can reduce delivery time if needed.

7. Do you ship internationally?
Yes, we ship internationally to select countries United States, United Kindom and Australia! International shipping times may vary by location. Please check our shipping page for specific country options.

Returns & Exchanges

8. What is your return policy?
We offer a 30-day return policy on all our jewelry. Items must be returned in their original condition and packaging. Custom or engraved items are not eligible for return unless there’s a manufacturing defect.

9. How do I start a return or exchange?
To initiate a return or exchange, contact our customer service team with your order number, and they will guide you through the process. Once we receive your item, we’ll process the return and refund within 7-10 business days.

Custom Jewelry

10. Can I customize my jewelry?
Absolutely! We offer bespoke services where you can customize any piece. From selecting the type of stone to engraving personal messages, our design team will work with you to create a one-of-a-kind piece.

11. How long does it take to receive a custom piece?
Custom orders typically take 2-4 weeks to complete, depending on the complexity of the design. We will provide you with an estimated delivery date when you place your order.

Jewelry Care

12. How do I care for my Diamodern Jewelux jewelry?
To keep your jewelry looking its best:

• Avoid exposing it to harsh chemicals or abrasive surfaces.
• Store your jewelry in a clean, dry place.
• Clean with a soft cloth regularly or take it to a professional jeweler for polishing.

13. Do you offer cleaning and maintenance services?
Yes! We offer complimentary cleaning services for our jewelry. For more complex repairs, such as resizing or stone setting, our expert team is available for a fee.

Diamond & Stone Information

14. Are your diamonds conflict-free?
All our diamonds, including both mined and lab-grown, are ethically sourced and conflict-free. We adhere to the Kimberley Process to ensure all our diamonds are obtained responsibly.

15. Can you provide certification for your diamonds?
Yes, all our diamonds come with certificates from internationally recognized grading labs, including GIA and IGI, guaranteeing the quality and authenticity of each stone.

Ring Sizing

16. How do I find my ring size?
We provide a comprehensive size guide on our website. If you’re unsure, we recommend visiting a local jeweler to have your finger professionally sized.

17. Can I resize my ring after purchase?
Yes, most rings can be resized for a small fee. Contact our customer service team to arrange this service.

Orders & Payment

18. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Klarna for interest-free installment payments.

19. Is my payment information secure?
Yes, we use the latest encryption technology to ensure your personal and payment information is protected.

If you have any further questions, don’t hesitate to reach out to our customer support team via email or live chat. We’re here to help you find the perfect piece for every occasion.